Off The Tools, On Your Business

Privacy Policy

Last updated: 21 October 2026

BOD12 Unit Trust trading as On Your Business) ("On Your Biz", "we", "us", "our") runs the On Your Biz and Off The Tools membership, the member portal and the website at www.onyourbiz.com.au. We are committed to protecting your privacy and handling your Personal Information responsibly.

This policy explains how we collect, use, disclose, store and protect Personal Information. We follow the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). You can read the APPs on the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.

What is Personal Information?

Personal Information is information or an opinion that identifies you, or could reasonably identify you. Examples include your name, email address, phone number and postal address.

What we collect

Depending on how you deal with us, we may collect:

  • Contact details: your name, email address, phone number and billing address.
  • Business details: your business name, ABN, trade, team size, approximate turnover and the software you use.
  • Membership details: your membership start date, plan, payment status, BCB Toolbox attendance and your progress through the 90-Day Fundamentals and online learning modules.
  • Information you share with us: your answers to onboarding questions, your goals, and anything you tell us in emails, forms, calls or Toolbox sessions.
  • Business performance information: if you connect Business Conveyor Belt (BCB), the key numbers and Business Pulse information you choose to share with us.
  • Complimentary seat details: if you nominate your life partner or bookkeeper for your complimentary seat, their name and email address.
  • Website and portal usage: pages visited, links clicked, device and browser information, collected through cookies and similar technologies.

Payment card details: payments are processed by Stripe. Your full card details are entered directly with Stripe and are not stored by us.

How we collect it

We collect Personal Information directly from you wherever reasonable and practical, for example when you join through our checkout, complete our onboarding form, log in to the member portal, attend a Toolbox session, or contact us by email or phone.

Sometimes we collect information from third parties, such as our payment provider, Business Conveyor Belt (where you have connected it), or the member who nominated you for a complimentary seat.

Why we collect it

We collect and use Personal Information to:

  • set up and manage your membership and give you access to the member portal;
  • deliver the 90-Day Fundamentals, online learning modules, BCB Toolbox sessions and other member services;
  • process payments and manage billing;
  • track your progress so we can support you and remind you of your next steps;
  • respond to your questions and provide member support;
  • send you information about your membership, events and related services (you can opt out of marketing at any time); and
  • improve our website, portal and services.

Sensitive Information

Sensitive Information includes information about racial or ethnic origin, political opinions, religious beliefs, membership of a professional association, criminal record and health. We do not ask for Sensitive Information. If you choose to share it with us, we will only use or disclose it for the purpose it was provided, a directly related purpose you would reasonably expect, with your consent, or where the law requires or allows it.

Disclosure of Personal Information

We do not sell your Personal Information. We may disclose it to:

  • our related entity, Business Benchmark Group, which provides staff and systems that support On Your Business;
  • service providers who help us run the membership, including our CRM and website platform (HubSpot), payment processor (Stripe), email and file storage (Microsoft 365), workflow automation (Make & HubSpot) and AI service providers that power any AI tools within the portal: Anthropic Claude & ChatGPT;
  • Business Conveyor Belt, if you have a BCB subscription, so your Business Pulse and Key Numbers can appear in the portal;
  • the member who nominated you, if you hold a complimentary seat (limited to your seat and access status); and
  • anyone else with your consent, or where required or authorised by law.

Business Conveyor Belt is a separate subscription with its own privacy policy, which applies to information you give BCB directly.

Overseas disclosure

Some of our service providers store or process information outside Australia, including in the United States and the European Union. When we use these providers, we take reasonable steps to make sure they handle your Personal Information in a way that is consistent with the APPs.

Cookies and analytics

Our website and portal use cookies and similar technologies to keep you logged in, understand how the site is used and measure our advertising (for example, Meta and Google). You can manage cookies through the cookie banner on our website or your browser settings. Blocking some cookies may stop parts of the site or portal from working.

Marketing

We may send you updates about On Your Business, events and related services. Every marketing email includes an unsubscribe link, or you can email us to opt out. We will still send you emails you need for your membership, such as login, billing and service messages.

Security of Personal Information

We take reasonable steps to protect Personal Information from misuse, interference, loss and unauthorised access, change or disclosure. This includes secure, access-controlled systems and password-protected member accounts. When we no longer need Personal Information, and are not required by law to keep it, we take reasonable steps to destroy or de-identify it.

Access and correction

You can ask to access or correct the Personal Information we hold about you by contacting us in writing (details below). We will respond within a reasonable time. You can also update some of your details yourself in the member portal.

Maintaining the quality of your Personal Information

We take reasonable steps to make sure the Personal Information we hold is accurate, complete and up to date. Please let us know if any of your details change.

Policy updates

We may update this policy from time to time. The current version will always be available on this page.

Questions and complaints

If you have a question about this policy, or want to make a complaint about how we have handled your Personal Information, please contact us:

We will investigate and respond to your complaint within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.